Delivery and Returns

 

--- DELIVERY ---

 

Delivery charges are calculated by weight. Enter your purchases and the shopping cart will calculate the delivery cost options. 

We offer delivery to the UK from as little as 90p using the Standard 1st Class Mail.

We offer both 1st and 2nd Class Signed for services as well as Airmail to Europe and the Rest of the World.

Please allow between 3 to 5 working days for delivery using any of the Royal Mail services.

For customers outside of the UK, delivery can take between 3 to 7 working days to be delivered depending upon the local postal authority. A signature will be required upon receipt of the parcel.

We also use TNT to deliver the larger orders. With prices starting from £11.95 for UK guaranteed next day delivery. We will be happy to supply you with a specific delivery cost.

 

 

--- RETURNS ---

 

If you need to return goods for any reason please email us first at sales@meritbadge.co.uk goods must be in their original condition and packaging.

The customer is responsible for the cost of returning the goods.

If the goods are returned due to a confirmed fault then we will bear the cost of the return of the postage.

All products have a 14 day money back guarantee from the shipping date. (Excluding personalised products)

 

All refunds will be processed by us within 5 working days. The original postage cost will be deducted from the refund unless goods supplied were returned as faulty.

We will notify you be email as soon as we receive your returned goods and have processed your refund.